Return and Refund

Return and Refund

At Soren DIY, we aim to provide high-quality products and ensure customer satisfaction. If you’re not completely happy with your purchase, please review our policy below for returns and refunds.

1. Return Eligibility

  • Items must be returned within 30 days of the purchase date.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Certain items, such as custom-made products, perishable goods, or downloadable digital products, are non-returnable.

2. Non-Returnable Items

  • Customized or personalized items
  • Downloadable digital products (e.g., patterns, eBooks)
  • Gift cards and clearance items
  • Items purchased during sales/promotions, unless damaged or defective

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at [Insert Email] or [Insert Phone Number] with your order number and reason for the return.
  2. We will provide you with return instructions and a return shipping address.
  3. Once the item is received and inspected, we will notify you of the status of your refund.

4. Refunds

  • If your return is approved, we will process a refund to your original payment method.
  • Refunds may take 5-7 business days to appear in your account, depending on your bank or payment provider.
  • Shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted from your refund unless the return is due to a mistake on our part (e.g., damaged, defective, or wrong item shipped).

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [Insert Contact Information].

6. Return Shipping Costs

  • Customers are responsible for paying return shipping costs, unless the item is damaged or defective.
  • For defective or wrong items, we will cover the return shipping.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment method.
  2. Contact your bank or credit card company, as processing time may vary.
  3. If you’ve done all of this and still haven’t received your refund, please contact us at
     

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at

 

Soren Diy