Shipping policy
At Soren DIY, we are committed to delivering your products safely and promptly. Please review our shipping policy for details on how we process and ship orders.
1. Order Processing Time
- Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Orders placed after 5 PM will be processed the next business day.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and the weight of your order. We offer the following shipping options:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (1 business day)
Please note: Shipping times are estimates and may vary based on external factors such as carrier delays, weather, or customs.
3. Free Shipping
We offer free standard shipping on all orders.
4. International Shipping
We currently ship to select international locations. International shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number to monitor your shipment’s status. You can track your order on the carrier’s website or through our order tracking page.
6. Lost or Delayed Shipments
- If your package is delayed beyond the expected delivery window, please contact us at [Insert Contact Information], and we will assist in tracking the shipment.
- If a package is lost in transit, we will work with the carrier to investigate and provide a resolution, which may include reshipping the order or offering a refund.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at
with your order number and photos of the damaged or incorrect items. We will arrange for a replacement or refund.
8. Shipping Restrictions
- We do not ship to P.O. boxes or military addresses.
- Certain items may be restricted from international shipping due to customs regulations.
9. Contact Us
For questions regarding your order, shipping, or tracking, please contact us at